Frequently asked questions: COVID-19

Melbourne Victory will continue to update our members and fans with information regarding the impact of the COVID-19 virus on the club and 2019/20 Hyundai A-League season, as it becomes available.

Here are is a list of frequently asked questions regarding the club’s operations:

What is happening for the remainder of our 2019/20 Hyundai A-League season?

Football Federation Australia (FFA) made the decision to postpone the Hyundai A-League season effective immediately due the global COVID-19 pandemic.

FFA has confirmed its intention to resume the Hyundai A-League 2019/20 season as soon as possible, identifying a number of criteria that need to be satisfied before a firm date for the resumption could be set.

What is happening to our Hyundai A-League team after arriving home from the Round 23 Hyundai A-League match against the Wellington Phoenix?

In line with the current government protocols for citizens returning to Australia from overseas, the team is currently self-isolating.

They commenced the 14 day period on March 16 after arriving home from Wellington.

The club takes the health and safety of its players and staff seriously and we are currently working through ways to help support them through this period.

What does this mean for our Round 24 and Round 25 Hyundai A-League fixtures?

We are working with the FFA on rescheduling our Round 24 and 25 Hyundai A-League fixtures which have been directly impacted by the squad’s self-isolation period.

We will provide you with an update once a decision has been reached on the rescheduling of these fixtures.

I’m a 2019/20 Victory Member, what does this mean for me?

We thank our loyal members for your ongoing support in these trying times. You are a part of the Victory family and we will stand by each other and get through this period in time.

We ask for your patience and support as we work through the necessary next steps with the FFA on these matters.

We are working hard with the FFA to respond to the challenges presented. It is the FFA’s goal to re-schedule games as soon as it is reasonably possible.

I’m on the AUTO 12 payment schedule what does this mean for the remainder of the season?

We thank our loyal members for your ongoing support in these trying times. You are a part of the Victory family and we will stand by each other and get through this period in time.

Please be advised, you have chosen to take out your 2019/20 membership on the AUTO 12 payment schedule. This has given you the flexibility to spread your membership fee across a 12-month period instead of paying for your membership upfront. As such, there is one month remaining on this schedule which will continue to be debited as per agreement.

As key supporters of the Club, members received a fulfilment pack and the many exclusive offers across the year both online and at our member events.

Please refer to the membership Terms and Conditions for further details or email your enquiry to Member Services at membership@mvfc.com.au

What do I do if I’ve pre-purchased tickets through Ticketek for our remaining Hyundai A-League home matches?

To anyone that has pre-purchased tickets for our remaining games, refunds will be made available from point of purchase. 

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply Ticketek with your updated bank details here in order to process your refund.

If you do not provide correct details, we will be unable to refund your tickets.

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide Ticketek with your bank accounts details here.

Is the Victory merchandise shop and club office open to the public?

Unfortunately, the Victory merchandise shop and club office is closed to the public until further notice. This precautionary measure has been taken to reduce the risk of the club’s staff being exposed to COVID-19.

Members and fans can still access the online merchandise store at https://www.victoryshop.com.au

We also encourage everyone to stay connected with us across our communications channels including the website, mobile app and social media accounts.

What is happening with the AFC Champions League?

We are working with the AFC and will update members and fans once we have clarity.

What is the club doing to help stop the spread of COVID-19 to its players and staff?

As you would appreciate the protocols and measures to stem the spread of the virus are changing daily, but every decision we make is to help protect the health and safety of our players, staff, members, fans and the broader community.

Our Club, led by CEO, Trent Jacobs, Executive and administration are working tirelessly to make sure we deal with the challenges at hand while making sure our day-to-day operations run as smoothly as possible.

The Club has a coordinated approach and is remaining in constant contact with Football Federation Australia as well as the appropriate departments of the State and Federal Governments and health services.

What is happening with planned club functions and future events?

Following the Federal Government prohibiting mass gatherings due to the COVID-19 virus, we have made the decision to postpone a number of our club functions until further notice.

This decision has been made to protect the health and safety of its staff, fans and broader community, and given the current circumstances believe this is an appropriate measure.

The club is endeavouring to make contact with those affected by the postponements of club functions and events. We are working with the relevant government and health authorities, and where appropriate will be in contact with rescheduled dates for postponed events.

What is happening to the club’s community programs, club clinics and appearances?

Following Football Federation Australia’s announcement regarding the suspension of grassroots football across Australia on March 17, due to the Coronavirus (COVID-19) pandemic, the club has made the unfortunate decision to suspend our upcoming community programs, club clinics and appearances until further notice.

To date, we’ve remained committed to delivering our programs to clubs and schools across Victoria to ensure kids continue to be active and engaged with football. However, we have accepted the advice from the Victorian Chief Health Officer and decisions made by the FFA to suspend all grassroots football in the best interest of health and safety of our staff, players and the community.

Are the Victory NPL Victoria/Youth team’s seasons still going ahead?

Unfortunately, following Football Federation Australia’s announcement regarding the suspension of grassroots football across Australia on March 17, due to the Coronavirus (COVID-19) pandemic, all football competitions across Victoria have been postponed until April 14.

Where should I got to get up to date information about COVID-19?

Please access the following state and federal websites for more information on COVID-19.

Victorian Department of Health and Human Services 
Australian Government Department of Health