Melbourne Victory Football Club statement regarding ticketing and access issues at Simonds Stadium
To all of our members and fans who attended last night’s top of the table clash against Perth Glory at Simonds Stadium, the Club sincerely thanks you, but would also like to apologise for any inconveniences caused by ticketing and access issues.
A significant amount of preparation went into making the night a success for the Club and a great experience for everyone that attended, so to have many of our members and fans queueing for extremely lengthy periods in oppressive conditions was unacceptable.
The Club has investigated the circumstances relating to the ticketing and entry issues with Simonds Stadium management and the ticketing agency, Ticketek. The issues identified were that member barcodes were incorrectly entered into the Ticketek system, in conjunction with the ticketing agent experiencing barcode scanner reading problems on the night. This ultimately caused delays at the point of entry and therefore created the lengthy queues outside the stadium.
Melbourne Victory is embarrassed and disappointed about the issues caused by Ticketek last night and can assure our members and fans that further investigation and discussions will be held with the ticketing agent and venue, to seek assurances that a repeat of this never occurs again.
The Club again, would like to thank each and every one of our members and fans for attending last night's match and being a part of the 21,289 strong crowd in Geelong. We acknowledge and appreciate your ongoing commitment and support of our football club. While the result didn't go our way against Perth, we will now re-group and prepare to get the three points against Western Sydney at Parramatta on January 6.
Melbourne Victory Football Club